| Frequently Asked Questions |
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Sections:
· General Reservation Information
·
Check Availability and Rates
·
Make a Reservation
· Review/Cancel
a Reservation
· Security
and Guidelines
· Multiple
Car Reservations
· Car Rental
Company Customer Service Phone Numbers
·
Reservation Customer Service
·
Can I only pick up a car at an airport?
·
Will I get charged a drop off fee for a one-way rental?
·
How old do I have to be in order to rent a car?
·
What do I need to know in regards to insurance and waivers?
· Can I add Special Equipment to my rental,
how much is it?
· How much
will my rental be?
· What
can I send to the rental companies in the Special Requests field?
· Where and how do I pick up my
car?
· What documents do I need to present
at the time of pick up, what about driving records?
General Information
The car reservation engine offers interactive, real-time access to car
rates and availability, enabling you to book the best rates instantaneously
through the Internet. You are able to retrieve rates directly from our
central reservation system, and see them on your screen within seconds.
From the search page, you can input your criteria to obtain rates and
availability for car vendors. When selecting a Car Company, you can
either specify a vendor of your preference. By specifing a specific
vendor (Car Company) you will obtain a selection of rates & cars
to choose from. When you don't select a Car Company you will obtain
a list of Car Companys that have available cars with a rate average.
Then by clicking on "View All Rates" will retrieve a specific
list of available cars with a list of car rates. When you have found
the car you are looking for, click on the "Book Now" link
to take you to the Reservation Page.
You must be using Microsoft Internet Explorer, Netscape or another Web
browser that uses the same security scheme as Netscape. Using an incompatible
Web browser will result in an error message from our secure Netscape
booking server. This is designed to protect you since everything you
enter will be secure -- credit card, name, dates, etc.
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Check Car Availability and Rates
To check availability and rates, fill the Car Search form with the following
criteria (all fields are mandatory unless noted below):
·
Pick Up City: The airport code of the airport you will be picking
your car up at.
· Drop Off City: The airport
code of the airport you will be dropping your car off at.
·
Pick Up Date: The date you will pick up your car (defaults to tomorrow's
date)
· Drop Off Date: The date you will drop
off your car (defaults to tomorrow's date)
· Car
Type: This is the style of car you would like, i.e. Mini Van, SUV,
Economy Car, etc.
· Transmission: If you have
preference whether your car is an automatic or manual transmission.
· Car Company: The date you will drop off your car
(defaults to tomorrow's date)
· Currency: To
display the rate of the rental in a currency other than the location's
default.
Once all the fields are filled in, click on the "FIND AVAILABLE
CARS" button. The request is sent to our reservation system and
obtains the rates and availability for the requested time period. This
information is returned to you within seconds.
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Make a Car Reservation
Once the Car Engine returns the rates available for the time period
you have requested, you may scroll and review the rates and their descriptions.
In order to make a reservation, click on the "Reserve Car " link next
to the desired rate. The Reservation Form will display once you have
selected a rate. You must have a secure Internet browser (Ex: Netscape
or Microsoft Internet Explorer) in order to proceed any further in making
a car reservation. The Reservation Fields are (all fields are mandatory
unless noted below):
· First Name: First name of the
guest
· Last Name: Last name, or surname, of the guest
· Telephone: A telephone number for the guest
· Email
Address: An Email address for the guest.
A confirmed notification of the reservation will be sent to this Email
address. If the reservation is subsequently canceled, a cancellation
notification will also be forwarded to this Email address. For security
purposes, any notifications sent to Email will NOT contain:
· credit card numbers.
· Street Address,
Suite or Apt. Number, City, State, Zip Postal Code, and Country.
A mailing address for the guest.
· Re-Enter
Email Address: This field is necessary in order to make sure the
confirmation of the booking or cancellation notification is sent to
the correct address.
· Credit Card Type: Click on the
button next to the credit card you will be entering.
·
Credit Card Number: All car reservations made online require a credit
card number to guarantee or retrieve the reservation. Since the booking
form is a secure transaction, the credit card number will be encrypted
for security purposes.
· Expiration Date: Enter the
month and year expiration date of the credit card. An example of the
format is 12/99. Once the form is complete, click on the "Make Reservation"
button. The reservation request will be transmitted to the car for immediate
processing. A reply is normally received within 60 seconds. If your
reservation has been confirmed, a notification will be displayed on
your screen and a confirmation email will be delivered to the address
your provided.
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Cancel a Reservation
To cancel a reservation you can click on the link below or you can call
our Customer Service Center.
When cancelling a car reservation go to: Car Cancel Form. You will need
the following information when filling out this form:
·
First Name: First name of the guest
· Last Name:
Last name, or surname, of the guest
· Confirmation Number:
The confirmation number returned by us during the reservations process.
Once the form is complete, click on the "Find Reservation"
button. If the information you entered is valid, a page will display
all the details of your reservation. Click on the "Cancel Reservation"
button and your request will be sent to the reservations system. Within
seconds a page will appear with your cancellation number. If you do
not wish to cancel the reservation, simply select an item from the jump
bar, or use your browser's page back function to return to a previous
page, or exit your web browser.
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Security Information and Guidelines
Due to the openness and accessibility of the Internet, guidelines have
been established on the number and type of transactions an individual
may attempt. These guidelines are listed below:
1. Email
Information: Sensitive information such as Credit Card Numbers and
Expiration Dates will not be sent through the Email system. All sensitive
information will be encrypted utilizing your browser's secured functions.
2. Security: All reservations and forms used to retrieve
reservations send information in an encrypted format.
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Multiple Car Reservations
You are be able to book up to 2 cars using our car engine at the same
time. No need to make the same booking more than once.
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Customer Service
1. If you would like to change your car reservation directly, Click
here for a list of phone numbers.
2. If you would like to cancel a car reservation click here.
3. Or contact our Travel Reservations Center - Customer Service Department.
Travel Reservations Center
o Monday - Friday, 9 AM to 5:30 PM (Eastern Time)
o 1-888-254-0637 USA and Canada Toll Free
o Direct: 972-894-1173
o Fax: 972-580-9225
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Rental Car Company List
·
ACE Rent a Car:
Huntsville Alabama 800-833-4216
Phoenix Arizona 800-223-4779
Burbank California 800-356-4925
Los Angeles California 800-747-7766
San Diego California 800-736-8693
Toronto Canada 866-245-5501
Aurora Colorado 303-755-4141
Boulder Colorado 303-415-0380
Colorado Springs Colorado 877-708-2277
Denver Colorado 800-429-2280
Denver (Lakewood) Colorado 303-239-8950
Denver (Westminster) Colorado 303-427-4800
Denver Highlands Ranch Colorado 303-347-2288
Denver Tech Center Colorado 303-220-5995
Downtown Denver Colorado 303-620-0044
Miami Florida 800-609-7701
Orlando Florida 800-656-4223
West Palm Beach Florida 800-695-9995
Athens Greece 301-968-0700
Chicago (O'Hare) Illinois 800-323-3221
Libertyville Illinois 847-362-6740
Lombard Illinois 630-889-1606
Schaumburg Illinois 847-882-6424
Bloomington Indiana 812-336-1501
Greenwood Indiana 800-242-7368
Indianapolis (Airport) Indiana 800-242-7368
Indianapolis (East) Indiana 800-242-7368
Kokomo Indiana 765-453-3939
Lafayette Indiana 765-463-5548
New Orleans LA 877-469-4007
Minneapolis Minnesota 800-886-3733
Kansas City Missouri 800-258-1288
Billings Montana 800-362-1100
Las Vegas Nevada 800-634-6779
Blue Point New York 877-296-2277
Syracuse New York 800-633-1331
Philadelphia Pennsylvania 800-898-4630
Myrtle Beach South Carolina 800-441-3741
Austin Texas 800-554-4408
San Antonio Texas 800-880-8267
St. Croix Virgin Islands 888-878-4227
Seattle Washington 800-227-5397
· Advantage:
800-777-5500
· Americar:
Orlando Florida 800-743-7483
Syracuse New York 800-633-1331
Huntsville Alabama 800-833-4216
Minneapolis 800-886-3733
Albany New York 518-785-4711
· Alamo:
800-GO ALAMO
· City Rent a Car:
800-736-8693
· Discount Rental:
877-478-2833
· Europcar:
33 1 30 44 90 00
· Enterprise:
1-877-858-3884
· Able Rent a Car:
800-ABLE-RNT
· Fox Rent a Car:
800-225-4369
· Holiday Rent:
61 (02) 9918 4994
· Interamerican:
800-327-1278
· L&M:
800-666-0807
· Midway:
888-682-0166
· New Frontier:
416-675-2000
· Rent Rite:
800-289-5343
· Usave Auto:
800-438-2300
· Southwest Car:
800-476-8849
· Sixt:
49 (0) 89 / 7 44 44-0
· Payless:
727.321.6352
· Budget:
Online Reservation Support 800-404-8033
Budget US Reservations 800-527-0700
Global Language Desk 800-992-2776
One-way Truck Reservations 800-367-0522
Customer Relations 800-214-6094
Meetings & Conventions 800-842-5628
Membership Services 800-283-4384
Corporate Sales 800-526-6406
Support Line (TDD)800-826-5510
Special Needs Drivers 800-526-6408
· Hertz:
For Billing Inquiries 800-654-4173
For Reservations in the U.S.A. 800-654-3131
To Extend Your Current Reservation in the U.S.A. 800-654-4174
For International Reservations 800-654-3001
For Hearing Impaired (TDD)800-654-2280
· Avis:
800-230-4898
· Nation Car Rental:
800-CAR-RENT
· Dollar:
800-800-3665
· Sears:
800-527-7000
· Thrifty:
800-THRIFTY
· Resort:
800-289-5343
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What are Featured Car Rental Companies?
Featured Car Rental Companies offer special rates, instant confirmation
at time of reservation, dedicated customer service, and more than 250
locations and/or 10 countries around the globe. Most of them also provide
you with the estimated total for your rental and mandatory charges.
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Can I only pick up a car at an airport?
No, with our new car reservation system, you can pick up your car at
either an airport and also at other locations outside the airport. Resorts,
Ports, and within cities are some of the places where you can pick up
your rental.
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Will I get charged a drop off fee for a one-way rental?
Check the policies for the location of your desired rental. Most companies
have a description of any geographical restrictions and drop off information.
If there is such charge, it will be displayed at the time of booking.
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How old do I have to be in order to rent a car?
Check the policies for the location of your desired rental. The age
restriction changes from location to location and from country to country.
In the United States, the norm is 25 years of age. Some locations have
exceptions for corporate accounts and may allow persons with 21 years
of age to rent a car. In other countries this restriction can be higher
or lower. Please check the policies section on age restriction for more
detailed information. Please be aware that additional charges may apply
for renters under the age or the rental can be denied.
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What do I need to know in regards
to insurance and waivers?
Check the policies for the location of your desired rental. Most rentals
do not include any insurance coverage. However several types of coverage
can be purchased at most locations. Most companies only provide minimum
liability coverage.
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Can I add Special Equipment to my rental,
how much is it?
Yes, you can add up to four special equipment(s) to your rental. You
will need to check the policies for availability and prices.
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How much will my rental be?
Currently, most of the Feature Car Rental Companies return the estimated
total for your rental. This amount is displayed on top of the reservation
form as well as in your confirmation email. The estimated total for
your rental includes the total of all rates, taxes, fees, mandatory
charges, surcharges and applicable drop off charge that the customer
must pay either by law or by local policy, for the length of a particular
rental request. It does not include optional services such as insurance
waivers, special equipment, mileage charges, or gasoline, etc. If the
estimated total for your rental is not displayed, you will be notified
of you're an estimated total at the time of pick up. Daily, Weekend
Daily, Weekly, and Monthly rates DO NOT include taxes, mandatory
charges, service charges, fees, extra charges, or any other incidentals.
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What can I send to the rental companies
in the Special Requests field?
You can send specific requests such as color preference, multiple special
equipment (such as multiple child car seats) and other information that
can help the rental company to satisfy your needs. We will send this
information to the company, but such requests are not guaranteed and
will not be confirmed. Also additional charges may apply for some requests.
Contact the rental company if you have any questions in regards to your
special request
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Where and how do I pick up my car?
If you are picking up your car at an airport location, we display the
desk location of the rental company. You can also obtain any transportation
information (such as shuttle information) and the telephone number of
the company from the policies section of our system.
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What documents
do I need to present at the time of pick up, what about driving records?
The requirements change from company to company, but in general you
must bring a valid driver's license and a valid credit card under the
name of the renter. Also you must have a good driving record or the
rental can be revoked.
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